Refund & Return Policy

Last updated: October 2025
Website: https://ambassador-sports.com

At Ambassador Sports, we value our customers’ trust and strive to ensure that every product inquiry and purchase experience meets the highest quality standards. Since our website operates primarily as an inquiry-based platform, we do not process online payments directly. However, our Refund & Return Policy applies to all confirmed orders placed through direct communication with our sales team.

1. Inquiry-Based Orders

All products listed on Ambassador Sports are available for inquiry only. Once you submit an inquiry form, our team will contact you to confirm product details, pricing, delivery time, and order requirements.
Refund and return terms apply only after an official purchase agreement or invoice is issued.

2. Return Eligibility

We accept returns only under the following conditions:

The product received is damaged, defective, or incorrect.
The issue is reported within 7 days of receiving the item.
The item must be unused, in its original packaging, and accompanied by the original invoice or proof of purchase.

Please note: Customized or personalized items (e.g., printed or logo-branded gloves, uniforms, or sportswear) cannot be returned or refunded, unless they are defective upon arrival.

3. Refund Process

Once your return is received and inspected:

We will notify you via email or phone regarding the approval or rejection of your refund.
Approved refunds will be processed within 7–14 business days.
Refunds will be issued through the same method used for payment, unless otherwise agreed.

Shipping costs are non-refundable, except in cases where the return is due to a company error (wrong or defective product).

4. Exchanges

We only replace items if they are defective, damaged, or delivered incorrectly.
To request an exchange, contact us at:
📧 info@ambassador-sports.com
Include your order number, photos of the product, and a brief description of the issue.

5. Non-Returnable Items

The following items cannot be returned:

Custom-made or logo-branded products
Used or worn sports gear
Discounted or clearance items
Products damaged due to misuse or mishandling

6. Shipping Returns

You will be responsible for paying your own shipping costs for returning items, unless the return is due to our mistake.
To ensure safe delivery, we recommend using a trackable shipping service.

7. Contact Us

If you have any questions regarding our Refund & Return Policy, feel free to contact us:
📧 bilal@ambassador-sports.com
🌐 https://ambassador-sports.com